Denali State Bank has warned its customers that one of its desktop computers was mistakenly taken to a transfer site and it does not know what happened to it. So just in case, the bank is offering one year of free identity theft protection.
The computer was password-protected, the bank says.
“Our attempts to recover the computer were unsuccessful and although we believe that the computer was transferred to the landfill where it was compacted and destroyed, we are unable to confirm this,” Denali President Steve Lundgren said in a letter to bank customers this week.
“The computer contained customer information in the form of daily reports which would include customer’s name, account number, balance and transaction information and in some cases, addresses and Social Security numbers. We believe it is very unlikely that the computer contained security information such as user ID information, passwords, customer responses to account security questions or drivers’ license numbers.”
Lundgren said the bank “deeply regrets that this incident occurred” and that the bank is offering one year of free identify theft protection from TrustedID. The letter includes instructions on how to get the theft protection.
“This proactive protection is designed to stop any possible identity theft or fraud before it happens,” he wrote.
Read more: Fairbanks Daily News-Miner – entry Denali State Bank warns customers about mistaken computer disposal at transfer site